Help desk Ticket Support System on Ubuntu 12.04

Im just sharing my knowledge on my blog for all how to install your own Ticketing support system.As I installed it for an ISP (Fastweb & wireless communications Pvt Ltd) company for users complaints and suggestions.you can also install it for clients realtionship based companies.It is very easy to install for your local hosted server with user/client end and admin or agents platforms

Requirements :

1.Ubuntu 12.04 32bit (Download)

2.MySql with PHP 5.x

3.Gmail Account to send emails alerts to Clients/ Users/ Admins/ Agents

Installation :

First we are going to install mysql and php

1. apt-get -y install mysql-server mysql-client libmysqlclient15-dev php5 php5-mysql php5-cli php5-curl php5-mcrypt php5-gd php5-snmp apache2

It will ask for mysql password.

Now install IMAP for for php will use to configure gmail.

2. sudo apt-get -y install php5-imap

3. service apcahe2 restart

4. mkdir /temp

5. cd /temp

6. wget http://osticket.com/sites/default/files/download/osTicket-v1.10.1.zip

7. unzip osTicket-v1.10.1.zip

8. cd upload

9. mkdir /var/www/support

10. cp -vr * /var/www/support/

11. cp /var/www/support/include/ost-sampleconfig.php /var/www/support/include/ost-config.php

12. chmod 0666 /var/www/support/include/ost-config.php

Now Open browser and access your server URL

HTTP://YOUR-SERVER-IP/support

The installation page will be open.







Type details on this page

Company name 

admin name and passwords

Be carefull while entering SQL details

you have to provide root username and root password for your SQL

     

After the installation your have to remove installation pages.

1. chmod 0644 /var/www/support/include/ost-config.php

2. rm -fr /var/www/support/setup/

Admin Panel Access

http://YOUR-SERVER-IP/scp

Users/Clients Panel Access

http://YOUR-SERVER-IP/support/

For any kind of support and help comment down.

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